“All goods must be returned to your retail store when returned.
That’s one of the most annoying things about retail stores. Sure you can open the box, check the tag, but if it’s damaged, it’s still broken.
It is very difficult to say what to do if you are a customer and all of those things are not returned. I hate to tell you, but if your store is not open to return for whatever reason, you have nothing, and you are stuck.
I am sure we all have had situations that have been resolved in our favor over the last few months, but sometimes you just have to wait and let the item come back to you. No matter that the item is broken, damaged, or missing. It’s your responsibility to return it to your store.
A customer came into our store and asked if it was okay to return the item. We refused on the basis that we would not take back an item that was not returned as promised, and as far as we are concerned it was not returned as promised. This is because we had no idea what item it was. It’s a really good question, and probably one that we get asked a lot, because it is pretty easy to say no if you have no idea what item it is.
When a customer comes into the store, you probably also know that he or she is an employee of the store. This employee is there to assist you with your purchase. If you don’t return the item or don’t take back what you had ordered, then its a very bad thing because you have wasted the store’s time and probably other customers’ time.
It is also a very bad thing when you dont return something to a store that you have been working too hard to get that you have no idea what you ordered. For example, someone has purchased a new product and then not returned it. If his or her name was on the package, we would probably get a call from the store manager explaining that they have no idea what the customer had ordered.
The return policy for goods is one of the more common issues that our customers have had. To me this is also the best part of the process. We often help our customers with their return by sending them our returns form so that they can give us a call and we can explain the process, and that’s usually better than us having to call the customer back to explain what happened.
My personal favorite is the return form for return of clothing. Many times when a customer returns their clothes they want to say thank you, but instead end up needing to call us to explain the situation. The other reason is that customers often forget to return their clothes from the date on their form or they just forget to return the clothing. When we make a return to a customer it is rare that we do not get a call from the customer asking what happened and why we let a customer leave.